Privacy Policy
Desire Invest Corp Pty Ltd (ACN 650 962 379) trading as Desire Realestate ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in a respectful and responsible manner. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, disclose, and store your personal information, and how you can access and correct the personal information we hold about you.
1. What Personal Information We Collect
In the course of providing real estate services, we may collect the following types of personal information:
Full name, date of birth, and contact details (including address, email, and phone numbers)
- Employment and financial information
- Identification documents (e.g. driver's licence)
- Details about your property ownership or tenancy
- Information relating to your spouse, dependents, or roommates
- Records of your communication and interaction with us
2. Why We Collect Your Personal Information
We collect your personal information to:
- Assist you with selling, purchasing, or leasing a property
- Manage your property as an owner or tenant
- Assist with loan applications, bond payments or refunds, and tenancy disputes
- Coordinate maintenance or repairs
- Verify information with relevant authorities such as the Titles Registry or Residential Tenancies Authority (RTA)
- Manage client relationships
- Promote or market our services (unless you opt out)
3. How We Collect Your Information
Wherever reasonable and practical, we collect your personal information directly from you. This may occur through:
- Online forms and applications
- In-person meetings or inspections
- Telephone or email communication
- Property-related transactions and documentation
We may also collect personal information from third parties such as:
- Your legal or financial advisors
- Tenancy databases
- Employers or previous lessors
- Credit reporting agencies or public records
4. Disclosure of Your Personal Information
We may disclose your personal information to:
- Other parties to a property transaction (buyers, sellers, landlords, tenants)
- Legal and financial professionals
- Tradespeople or contractors for property maintenance
- Insurers, utility providers, and service connections
- Government agencies (e.g. Titles Registry, RTA)
- Tenancy database operators
- IT system providers and marketing platforms (including online real estate portals)
- Related companies and potential business purchasers
Some recipients may be located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled in accordance with this Privacy Policy and the APPs.
5. Consent and Withdrawing Consent
By engaging our services or providing personal information, you consent to us collecting, using, and disclosing your personal information as described in this Policy.
You may withdraw your consent at any time by contacting us. However, please note that this may limit our ability to provide services to you.
6. Accessing and Correcting Your Information
You may request access to the personal information we hold about you and request corrections if the information is inaccurate or out of date.
To make a request, please contact us using the details below. We may charge a reasonable fee for providing access, depending on the complexity of the request.
7. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes both physical and digital security measures. However, no data transmission over the internet can be guaranteed as fully secure.
8. Complaints
If you have a complaint about how your personal information has been handled, please contact us. We will respond promptly and work to resolve your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The most recent version will be available on our website and will apply to all personal information held by us.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Desire Realestate
PO BOX 737, Helensvale QLD 4212
?? 07 5519 3250
?? rentals@desirerealestate.com.au
Sales and Rental Inspections
When we are inspecting your home, or conducting an inspection either by appointment or traditionally, according to the state government’s allowances, you can expect the following:
- Social distancing and strict hygiene protocols will be observed;
- The state government’s inspection requirements will be observed including, if required, the state government’s maximum number of people inside the building or per square meter;
- Detailed contact records of people attending inspections will be kept;
- People with any symptoms of illness, or from a restricted hotspot, will not be allowed to enter the property;
- Hand sanitiser will be made available to everyone (where available);
- Your agent will open all doors prior to the inspection to minimise the need for prospective buyers or renters touching any surfaces;
- Prospective buyers and renters will be asked to refrain from touching surfaces;
Auctions
Online auctions are available via Openn Negotiation platform.
- If you would like to bid at an online auction, please contact us and we will assist you in the setup to bid online;
- Buyers can bid from the comfort of their home or anywhere else that is convenient for them via an app on their phone; eliminating the need to attend the auction in person.
Tenancy Routine Inspections
Depending on the state government’s inspection requirements, you may be requested to conduct your routine inspection online.
Your agent will advise you on how the online inspection will be conducted;
- The renter will take our property manager through the home via video and the report will be made available to the property owner. You may also be asked to take a couple of photos per room to provide to the owner;
- Tradespeople attending rental properties will be asked to declare if they are unwell, or from a restricted hotspot, and, if so, will be rescheduled or an alternative tradesperson found;
- Emergency repairs and maintenance will be dealt with as a priority. Non-urgent maintenance may not be attended to if unallowed due to the state government’s current COVID-19 restrictions. Please be aware there may be delays in securing tradespeople.
Thank you for your understanding and patience. If you have any real estate needs, please do not hesitate to contact us on 07 5519 3250.